Ordering Procedures: Our order desk is open Monday to Friday 9am to 3pm. We are closed all statutory holidays. All standard wholesale orders must be placed by 3:00 pm the day previous to a scheduled delivery day.
Voice mail Orders: The order desk staff will confirm orders left on our voice mail on the next business day. Upon confirmation, delivery will be scheduled. Call 604 732-8473 to place order.
Fax & Email Orders: The order desk staff will confirm orders received in our email or received by fax on the next business day. Upon confirmation, delivery will be scheduled. Fax # 604 732-8433 and email address: order@trumpsfood.com
Large Orders: Any product of any one flavour over the following units require 5-business days notification: 10 cakes, 10 cheesecakes, 10 Tarts or Pies, 10 dozen bars, 10 dozen cookies, 20 loaves, 10 Boxes mini tartlets, 10 dozen individual desserts.
Returns: Please check over all products carefully at time of delivery. Should there be any problems with our product contact us immediately (within 24 hours of receiving product) and return the item to us. We will evaluate the situation and credit accordingly.
Restocking charges: There will be a 20% re-stocking fee for orders that have not been pick on the date arrange.
Pick up Wholesale Orders: Pick up wholesale orders must be placed by 3:00 pm the day previous to a scheduled pick-up day. Minimum order for wholesale pick up is $50.00 if COD customer, payment is accepted via Credit Card (3.5% charge applied) or E-transfers or cash. This service is only available Monday thru Friday from 8:30 am to 4:00 pm.
Delivery Zones & Minimums:
Zone 1 West Van & North Van min order for delivery $150 Fuel service charge $7.50
Zone 2 Downtown min order for delivery $125 Fuel service charge $7.50
Zone 3 Westside & East side Vancouver min order for delivery $150, FSC $7.50
Zone 4 Burnaby & New Westminster min order for delivery $ 150, Fuel service charge $7.50
Zone 5 Richmond min order for delivery $150, Fuel service charge $7.50
Zone 6 Ladner, South Surrey, White Rock, Delta min order for delivery $175, FSC $7.50
Zone 7 Langley min order for delivery $175, Fuel service charge $7.50
Zone 8 Surrey Central, Cloverdale min order for delivery $175, Fuel service charge $7.50
Zone 9 Pitt Meadows, Maple ridge min order for delivery $175, Fuel service charge $7.50
Zone 10 Coquitlam, Port Coquitlam, Port moody min order for delivery $175, FSC $7.50
*Please note if you require delivery on a day we do not go to your area; please order over $1100 for free delivery. For orders under $1100 there is a fee of $50.
Whistler, Pemberton, Squamish, Lions Bay is Monday to Friday. Minimum order is $1000 plus Delivery charge. All orders to this region are pre-paid or on account.
B.C. Interior: is Monday to Friday. Minimum order is $1000 plus Delivery charge. All orders to this region are pre-paid or on account.
Vancouver Island & Victoria: is Monday to Friday. Minimum order is $1000 plus Delivery charge. All orders to this region are pre-paid or on account.
Terms: All orders are pre-paid unless otherwise arranged. Pre-payment for all orders must be made day before the scheduled delivery by 3pm, or else delivery will be scheduled for next delivery day. Credit application available upon request.
Pricing: All prices are subject to change without prior notice.
Payment: We accept E-transfers and (Credit Card payment 3.5% charge applied ). There is a $25.00 NSF charge applied to all NSF cheques. There is an interest charge of 2% applied to all over due accounts.
** PLEASE NOTE ALL WHOLESALE MENU ITEMS & PRICING ARE SUBJECT TO CHANGE WITHOUT NOTICE.**